Payment may be made by direct deposit (preferred) into an Australian bank account, by credit or debit card through Paypal (no Paypal account required) or via your Paypal account.
You are responsible for any extra charges or taxes imposed by your country at import.
Most products are made to order according to your requirements. These items may take up to 2-3 weeks to prepare. When you order both custom-made and instock items, everything will be sent when the custom items are completed, unless you specifically request differently.
Your privacy is very important to us. Any information you provide is used only to process your order and make sure you get the best possible service. We never, ever, ever rent, sell, or otherwise make your information available to others. If you would like to receive information about sales and special offers, please subscribe to our newsletter.
Postage rates are calculated based on the weight and size of items. If you consider that the amount is incorrect, please contact me for checking.
I am happy to post to anywhere around the world. I post most days except for bulky items and those going internationally from Australia - these items are sent Monday, Wednesday and Friday.
And if you live close enough to Hornsby, NSW to collect your items in person, please enter the voucher LOCAL in the shopping cart and email me to arrange collection.
Large letter (less than 20mm thickness) - 1-4 medium pads, a potty bowl cover, some of the books, a nappy belt. No tracking.
Small packet (thicker than 20mm, less than 500g): such as 2-3 potty bowls, 6 pairs of OneWet Pants, 6-12 cloth pads, menstrual cup, small potty. Tracking included in Australia.
If you would like an estimate of postage before placing your order, please email us.
Returns or exchanges are accepted on any unused items within 30 days of purchase, with the exception of custom designed orders. Shipping charges are not refundable. Due to health considerations, menstrual products, breast pads, nappies, underwear and training pants must be returned in unused, unwashed condition, unless they are defective. In that case, return them for repair or replacement, at my discretion. If you have any questions, please contact us.
Noonee Wilga reserves the right to cancel orders and refund customer payment because of pricing errors or for any other reason.